Minimum 6 years of experience in End user computing and desktop support
Should have provided support to VIP/VVIP users
Should have hands-on experience in Video/Audio conference, O365, One-drive, outlook
trouble shooting, Network trouble shooting, mobile device management and
Hardware/software trouble shooting for desktop/laptop/mobile devices.
Coordinate with third party vendors on hardware fixes for
Perform installation, configuration and deployment of operating systems and standard
software for laptops and desktop computers.
Support evaluation and procurement of new IT Equipment (laptops, desktop computers,
printers and IT peripherals).
Assist in the assessment and evaluation of recommended computer model(s).
Assist in the set up of new hires computers and mobile devices based on standard
deliverables. New hire accounts are provisioned by IT ServiceDesk (provided by TSPL) in
Configure and support smartphone and mobile devices (i.e. Apple iPhone and iPad)
through corporate Mobile Device Management platform.
Verify and/or troubleshoot any computer building issue using the SOE/build image
provided by IT ServiceDesk.
Preventive Maintenance to cover the computer endpoints, most effective being to
rebuild each computers once a year to keep it up-to-date in terms of configuration,
software and updates, and to keep performance optimal.
Assess and update endpoint devices with antivirus files and also to handle security
incidents such as malware and virus attacks – by isolating the computer and to cleanse
base on guidance from TSPL IT Security team.
Diagnose and resolve hardware and software issues in conjunction with Temasek IT
Secure de-commissioning of obsolete IT Equipment.
Provide telephony related support (PABX, VoIP and Skype for Business).
Provide on-site support for IT Infrastructure equipment in server/hub room.
Provide on-site support and co-ordination with IT vendors and service providers.
Conduct Preventive Maintenance on IT Equipment to lessen the likelihood of
breakdown or enhance performance.
Maintain IT asset inventory through active tracking, physical verification and asset
Provide Audio & Video (AV) support for office meetings and conferences, activities
include establishing Video Conference sessions, dialing into Audio Conference and
troubleshooting AV related issues.
Perform regular (or daily) checks on IT Infrastructure to ensure availability and
Provide support for IT Security incident such as malware removal.
Execute and use good judgment and timeliness in responding to and resolving each
issue to Customers’ satisfaction.
Identify, research and resolve general technical issues.
Maintain accurate documentation and record tracking.
May be called upon to support technical and product training.