EUC Operations and Transformations Lead

Position: EUC  Operations and Transformations Lead

 Work Location: Pune

Duration:  6 – 12 months Contract to Hire

 Experience: 15+ Years

 Job Description:

Strong knowledge and understanding of distributed & hybrid IT infrastructure and End User environment, and Incident and Problem Management practices.

15+ years of experience in EUC services providing user transformation and BAU operations services

Adept in End user Technologies like O365, In tune , AWS Workspace , Workspace One , SCCM , SOE Management , Hardware procurement , User deployment

Demonstrable experience in IT delivery, support, and governance

Proven customer management skills

In-depth knowledge incident and problem management practices

Highly refined and professional in verbal and written communications

Experience of managing a relationship with vendors and other stakeholders

Demonstrable experience in delivering a quality operational service to customers

ITIL qualified & proficient in using Service Now or similar ITIL based tools

Strong problem solving, analytical and time management skills

Be an effective team player and leader who can work independently when necessary

Evidence of being able to work in a Global, dynamic and challenging environment

Thanks & Regards

Mahathi Palley

mahathi@burgeonits.com

+91- 8121400040

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