Looking for IT Support Analyst Lvl 2 /3 (L2 Support Automation)

Position: IT Support Analyst Lvl 2 /3 (L2 Support Automation)

Work Location: Pune

 Duration:  6+ Months

 Job Description:

  • Overall 1-2 years software development experience with at least 1 year of experience in robotics process automation using Automation Anywhere
  • Accountable for ongoing support to application end-users, including appropriate issue escalation by interfacing with Support team
  • Responsible for application support, bug fix, upgrade and maintenance, new feature development and integration with ecosystem
  • Monitoring AppDynamics, Netcool and troubleshooting experience with firewall/SSL certification etc.
  • Desirable: JIRA, Confluence, incl Xray Test Management for JIRA, Tasktop, QACube , GitHub, Jenkins, @Enterprise Workflow Engine.

Thanks & Regards




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