Position: IT Support Analyst Lvl 2 /3 (L2 Support Automation)
Work Location: Pune
Duration: 6+ Months
- Overall 1-2 years software development experience with at least 1 year of experience in robotics process automation using Automation Anywhere
- Accountable for ongoing support to application end-users, including appropriate issue escalation by interfacing with Support team
- Responsible for application support, bug fix, upgrade and maintenance, new feature development and integration with ecosystem
- Monitoring AppDynamics, Netcool and troubleshooting experience with firewall/SSL certification etc.
- Desirable: JIRA, Confluence, incl Xray Test Management for JIRA, Tasktop, QACube , GitHub, Jenkins, @Enterprise Workflow Engine.
Thanks & Regards