Process Integrations Lead

Position: Process Integrations Lead

Work Location: Bangalore, Pune, INDIA

 Duration:  6-12 Months Contract to Hire

Experience:  10-15 Years

 Job Description:

·         Process Integration Lead must possess strong skills in development, facilitation and implementation of ITIL processes and tools within the ITSM / ITIL framework.

·         Responsible for standardizing processes, templates and tools that support industry best practices and applying continual service improvements to remediate process gaps.

·         Requires soft skills, diplomacy and tact necessary to work effectively within a large IT department.

·         Will evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.

·         Evangelize the usage of reusable frameworks and artefacts; create knowledge /certification artefacts and evaluation criteria guide.

·         Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore.

·         Will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

·         Possess proficient analytical, problem solving and decision-making skill.

Proficient relationship building skills, including the capacity to predict and manage behaviour, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership.

Thanks & Regards


+91- 7842400040

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