Position: IVR Incontact Platform
Work Location: India
Duration: Full TIme
Experience: 3-5 Years
Notice Period: immediate
1.Icontact Developer
2.IVR
3.Nice /AWS / Avaya/CISCO Icontact
1.SQL
2.OOPs
Mandatory Skillset: we need someone who has worked on the incontact platform as a developer.
· Bachelor’s Degree in related field or equivalent work experience.
· 2+ years’ experience as a Business/Systems Analyst for projects related to IVR design field in a fast-paced, high-pressure environment.
· InContact Platform Knowledge
· Good Understanding of Database Querying Languages like SQL in Oracle Database
· Good Understanding of Object Oriented Programming Languages
· Good Understanding of Enterprise Software Integrations from the IVR Systems
· Understanding of Cloud Concepts for Web Services
· Speech application tuning
· IVR Call Flow Configuring on Contact Center as a service systems
· Ability to interact with a diverse group of internal and external clients.
· Experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, CTI and Call Routing (inbound and/or outbound).
· Strong communication skills to accurately represent and convey information both in verbal and written form.
· Telecom and/or wireless industry experience preferred.
· Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook.
· Visio knowledge for Call flow designs.
· Excellent written and verbal communications skills.
· Strong analytical and problem solving skills.
· Excellent interpersonal skills; team player.
Thanks & Regards
Soumya K
soumya@burgeonits.net
+91-939011284