Voice / Video Support Analyst

Position:  Voice / Video Support Analyst

Work Location: Bangalore

Duration:  6 – 12 Months Contract to Hire

Experience: 5 Years

Notice period: Immediate to 30 Days

Mandatory Skill:

Voice implementations, Cisco Call Manager and Unity , IM & Presence ,TAC,Analog gateways,Voice gateway,CUCM, Cisco IP Contact Center,(CCNA Collaboration or CCVP, CCNP any certification).

• 5 years of experience in voice implementations, and/or operations in a large corporate environment.

• Experience with Cisco Call Manager and Unity , IM & Presence required

• Experience with working with TAC (opening cases, following up cases, following TAC direction)

• Experience in Voice gateway (H323 and SIP , MGCP)  and Analog gateways

• Excellent troubleshooting and analytical skills in Voice gateway and CUCM

• Experience with Cisco IP Contact Center would be advantageous

• Experience with traditional analogue voice PBX and multiplex systems would be advantageous

• Experience with TelePresence would be advantageous

• Experience with UCS, VMWare and Ticketing tool

• Current Voice / Networking related Cisco certifications are highly desired (CCNA Voice or CCNA Collaboration or CCVP, CCNP Voice, Cisco Voice and Unified Communications Administration (ICOMM), etc.

• Effective communicator: The ability to document procedures, communicate issues, transfer knowledge

• Excellent time management and work prioritization skills

• Ability to work across cultural boundaries globally

• Customer focused

• Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions

• Experience working in a team-oriented, collaborative environment

• Ability to deliver results, meet commitments and agreed deadlines Desired

Thanks & Regards



+91- 9390112843

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