Position: Voice / Video Support Analyst

Work Location: Bangalore

 Duration:  6-12 months Contract to Hire

Experience: 5+years

 Experience with Cisco Call Manager and Unity , IM & Presence required

• Experience with working with TAC (opening cases, following up cases, following TAC direction)

• Experience in Voice gate way (H323 and SIP , MGCP)  and Analog gateways

• Excellent troubleshooting and analytical skills in Voice gateway and CUCM

• Experience with Cisco IP Contact Center would be advantageous

• Experience with traditional analogue voice PBX and multiplex systems would be advantageous

• Experience with TelePresence would be advantageous

• Experience with UCS, VMWare and Ticketing tool

• Current Voice / Networking related Cisco certifications are highly desired (CCNA Voice or CCNA Collaboration or CCVP, CCNP Voice, Cisco Voice and Unified Communications Administration (ICOMM), etc.

• Effective communicator: The ability to document procedures, communicate issues, transfer knowledge

• Excellent time management and work prioritization skills

• Ability to work across cultural boundaries globally

• Customer focused

• Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions

• Experience working in a team-oriented, collaborative environment

• Ability to deliver results, meet commitments and agreed deadlines Desired

Thanks & Regards

Amarender

amarender@burgeonits.net

+91- 8297000703